FAQ

Returns
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Refurbishment
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ARE SALE ITEMS RETURNABLE Caret
All items purchased on the website are eligible for return within the 60 day return window.
ARE SHIPPING FEES REFUNDED Caret
Original delivery fees are refunded only if returns are for defective products, products that were not as described accurately, or incorrect orders.
CAN ALLROUNDER STYLE BE REFURBISHED Caret
Allrounder is the only brand that does not have resoling capabilities.
CAN I RETURN TO MY LOCAL STORE Caret
Returns must be returned back to the original shipper.
DO I NEED A RECEIPT TO SEND IN FOR WARRANTY Caret
No receipt is needed. Wear and treatment are taken into consideration for warranty.
DO I NEED RETURN AUTHORIZATION Caret
No authorization is needed to return new unworn items within the 60 day return policy. No addition information is required in the return.
DO I NEED TO ADD INFO IN RETURN Caret
No additional info is required to be added to the returning package.
DO YOU OFFER EXCHANGES Caret
We do not process exchanges at this time. Simply return the new and unused item within the 60 day return period for a full refund.
HOW DO I GET A RETURN LABEL Caret
Return labels are provided on orders that meet the $99.00 minimum. If minimum is met the return shipping label should be included in your package. If return label is not included in package call Mephisto Customer Service at 615-771-5900.
HOW DO I RETURN MY ORDER Caret
Ship your unused product, in it's original packaging, to the Ship From address on the shipping label. Or, if your order qualified for free return, use the return shipping label provided with your order.
HOW DO I SEND SHOES IN FOR WARRANTY INSPECTION Caret
For warranty issues contact Mephisto Resole and Repair at their toll free number, 866-349-7653.
HOW LONG DOES THE RETURN/REFUND PROCESS TAKE Caret
As soon as the fulfiller receives and processed your return, we will notify you by email. Your credit card should be refunded within 10 business days of the time you received this email.
I RECEIVED A DEFECTED ITEM, WHAT DO I DO Caret
If you receive defective merchandise , please contact Mephisto Customer Service for assistance at 615-771-5900.
IS RETURN SHIPPING FREE Caret
Free returns are only on orders that meet the minimum purchase of $99.00.
IS THERE A WARRANTY Caret
Mephisto stands behind all manufacture defects. Normal wear and tear is not covered.
WHAT IS RETURN POLICY Caret
Hassle free 60-Day Money-Back Guarantee on new and unused items.