SHIPPING

WHERE DOES MEPHISTO CANADA E-COMMERCE DELIVER TO?

MEPHISTO CANADA E-Commerce only ships within Canada. Please enter a delivery address for each order. If no delivery address is provided, delivery will be made to the address on your order. We are unable to deliver to PO boxes. The invoice is always sent to the address on your order. We use FedEx as our shipping carrier.

What are the shipping and handling costs?

Shipping to you is free on orders over $125. If you would like to return your order, you are responsible for the cost of shipping it back to us. For more information on our return policy, click here.

The Standard Shipping method takes 3-5 business days. *Due to a high volume of orders, please expect a shipping delay of an additional 5-7 business days when placing your order at this time.*

PLEASE NOTE

We do not provide return shipping labels. You are responsible for any return shipping fees, unless there has been a mistake made on our part.

Returns

14 DAY RETURNS

Changed your mind? If you aren't delighted with your purchase, you can return a product within 14 days and we will happily refund the purchase price.

It's easy to return a product:

• You are responsible for shipping the products back to us and the fees associated with it. We recommend using a trackable shipping method.
• Return shipping fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.

Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items

If you receive defective merchandise, please contact Mephisto Customer Service at for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

 Additional non-returnable items:

- Gift Cards
- Downloadable software products
- Some health and personal care items