Return Policy



Changed your mind? If you aren't delighted with your purchase, you can return a product within 14 days and we will happily refund the purchase price.

It's easy to return a product:

  • Ship your unused product, in its original packaging, to the Ship From address on your shipping label.

Please Note:

  • You are responsible for shipping the products back to us and the fees associated with it. We recommend using a trackable shipping method.
  • Return shipping fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.

    Refunds, Credits and Balances Due

    As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

    Defective Items

    If you receive defective merchandise, please contact Mephisto Customer Service at for assistance.

    Damaged Items

    If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

    Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

    Limits of Responsibility

    We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. 

     Additional non-returnable items:

    -Gift Cards

    -Downloadable software products

    -Some health and personal care items